General Data Protection Regulation (GDPR) Policy
1. Introduction
Hop In Rhodes Transfers is committed to protecting the privacy and personal data of individuals in accordance with the General Data Protection Regulation (GDPR). This policy outlines our approach to data protection and our responsibilities under the GDPR.
2. Scope
This policy applies to all personal data processed by Hop In Rhodes Transfers , whether collected online, offline, or provided by third parties.
3. Data Collection
We collect personal data only for specified, explicit, and legitimate purposes. We collect only the minimum amount of personal data necessary for the intended purpose. We obtain consent from individuals before collecting their personal data, where required by law.
4. Data Processing
We process personal data lawfully, fairly, and transparently. We use personal data only for the purposes for which it was collected, and we do not further process it in a manner incompatible with those purposes. We ensure the accuracy of personal data and update it as necessary. We implement appropriate security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
5. Data Subject Rights
We respect the rights of individuals regarding their personal data, including the right to access, rectify, erase, restrict processing, and data portability. We respond to data subject requests in a timely manner and in accordance with legal requirements.
6. Data Transfers
We do not transfer personal data outside the European Economic Area (EEA) without ensuring an adequate level of protection or implementing appropriate safeguards.
7. Data Breach Notification
In the event of a data breach involving personal data, we will notify the relevant supervisory authority and affected individuals without undue delay, as required by law.
8. Data Protection Officer (DPO)
Hop In Rhodes Transfers has appointed a Data Protection Officer responsible for overseeing compliance with the GDPR and serving as a point of contact for data subjects and supervisory authorities.
9. Training and Awareness
We provide regular training to employees on their responsibilities under the GDPR and raise awareness of data protection issues.
10. Compliance Monitoring
We regularly review and update our data protection policies and procedures to ensure compliance with the GDPR and other relevant data protection laws.
11. Contact Information For inquiries regarding our GDPR compliance or to exercise your data protection rights, please contact: hopinrhodes@gmail.com.
SERVICES & TERMS OF USE
Booking and Confirmation: Customers must provide accurate information when booking our transfer services. Confirmation of booking is subject to availability and completion of payment.
Cancellation and Refunds: Cancellations made within a specified timeframe may be subject to a cancellation fee. Refunds, if applicable, will be processed according to our company’s refund policy. Cancellation is free of charge within a certain time frame.
Responsibility and Liability: While we strive to provide safe and reliable transportation, we are not liable for any delays, damages, or losses resulting from circumstances beyond our control, such as traffic conditions, weather, or unforeseen events.
Luggage and Property: Passengers are responsible for their belongings during the transfer. We recommend securing valuables and ensuring compliance with luggage restrictions for safety and comfort.
Conduct and Behavior: We reserve the right to refuse service to passengers whose behavior poses a risk to themselves, our staff, or other passengers. Disruptive or unlawful behavior will not be tolerated.
Changes and Amendments: Changes to booking details, such as pickup location or time, may be accommodated subject to availability and advance notice. Additional charges may apply for significant changes.
Customer Satisfaction: We value customer feedback and strive to address any concerns promptly and professionally. Please contact us with any questions, comments, or issues regarding our services.
Privacy and Data Protection: We respect the privacy of our customers and handle personal information in accordance with applicable data protection laws. Customer data is used solely for the purpose of providing and improving our services.
Driver Expertise and Knowledge: Our drivers are trained professionals with extensive knowledge of Rhodes Island. While they strive to provide informative commentary and assistance, they are not licensed tour guides and may not provide in-depth historical or cultural interpretation during the transfer.
Reservation of Rights: We reserve the right to modify these terms of use at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.
Additionally:
Maximum Waiting Time at Departure from Hotels/Villas: During the departure transfer from hotels and villas to the airport or port, the maximum waiting time allotted is 30 minutes. This policy ensures timely departures and efficient service for all our guests.
Free Minimum Waiting Time: The first 1 hour and 30 minutes of waiting time are free of charge. After this, there will be an extra charge of 10 euros per hour.
Extra Charge for Wrong Destination: Customers will be charged the difference for providing the wrong destination during booking.
Free Baby Seats: Baby seats are provided free of charge to ensure the safety and comfort of young passengers.
Free Meet & Greet: Our drivers will provide a complimentary meet and greet service to welcome passengers upon arrival.